IT Help Desk Technician
Idaho Falls, ID Idaho Falls, ID Full-time Full-time $20.
01 - $24.
09 an hour $20.
01 - $24.
09 an hour IT Help Desk Technician Position
Summary:
The IT Help Desk Technician will take ownership and monitor support requests to ensure a timely resolution for requests.
This individual will provide professional technical support as needed via face to face interaction, chat, email, and telephone and will take part in the deployment, configuration, troubleshooting and support for internal employee workstations, laptops, mobile devices and printers.
You will also be involved with the identification, research, and resolution of any issues related to our infrastructure (e-mail, printers, wired and wireless networks, etc.
) Essential Duties and
Responsibilities:
Install, configure and support Microsoft Windows (7/10) operating systems and applications such as Microsoft Office Assist with user account creation, modification and termination across multiple applications Track additions, systems documentation, disposals and transfers of hardware and software assets for inventory management Employ best practices to maintain our technical facilities to the highest standard Execute and assist in the deployment, maintenance, upgrade, and support of infrastructure and business systems, and associated hardware and software Ensure the efficient utilization of IT resources Analysis of system performance, network and help desk activities to enhance overall service delivery to the business Assist with new projects and perform other tasks as assigned
Qualifications:
Excellent customer service and communication skills (verbal and written) PC hardware and software experience (build, repair, and troubleshooting issues) Proficiency in Microsoft Word, Excel, Visio and PowerPoint required Strong time-management skills Ability to work on several tasks at once with frequent interruptions while meeting deadlines Able to lift 60 pounds (monitors, computers, printers, servers, boxes), crouch beneath desks, and work on ladders (for wireless system maintenance, etc.
) Independent ability to research technical problems and solutions Demonstrable knowledge of Windows operating system Desire to work in a fast-paced environment Preferred Technical Skills:
Technical knowledge of PC and desktop hardware Technical knowledge of laptop and mobile devices Hands-on hardware troubleshooting experience Knowledge of Active Directory Technical knowledge of Printers and Print Servers Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution Working technical knowledge of current operating systems and troubleshooting best practices Ability to operate tools, components, and peripheral accessories for troubleshooting Able to read and understand technical manuals and procedural documentation Ability to conduct research into PC issues and products as required Education and
Experience:
High School Diploma required.
Bachelor's degree and/or Technical certifications a plus Experience in IT services or a computer science-related field A+, Network+, or Microsoft Certified Professional Job Type:
Full-time Pay:
$20.
01 - $24.
09 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Idaho Falls, ID 83402:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
2 years (Preferred) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
01 - $24.
09 an hour $20.
01 - $24.
09 an hour IT Help Desk Technician Position
Summary:
The IT Help Desk Technician will take ownership and monitor support requests to ensure a timely resolution for requests.
This individual will provide professional technical support as needed via face to face interaction, chat, email, and telephone and will take part in the deployment, configuration, troubleshooting and support for internal employee workstations, laptops, mobile devices and printers.
You will also be involved with the identification, research, and resolution of any issues related to our infrastructure (e-mail, printers, wired and wireless networks, etc.
) Essential Duties and
Responsibilities:
Install, configure and support Microsoft Windows (7/10) operating systems and applications such as Microsoft Office Assist with user account creation, modification and termination across multiple applications Track additions, systems documentation, disposals and transfers of hardware and software assets for inventory management Employ best practices to maintain our technical facilities to the highest standard Execute and assist in the deployment, maintenance, upgrade, and support of infrastructure and business systems, and associated hardware and software Ensure the efficient utilization of IT resources Analysis of system performance, network and help desk activities to enhance overall service delivery to the business Assist with new projects and perform other tasks as assigned
Qualifications:
Excellent customer service and communication skills (verbal and written) PC hardware and software experience (build, repair, and troubleshooting issues) Proficiency in Microsoft Word, Excel, Visio and PowerPoint required Strong time-management skills Ability to work on several tasks at once with frequent interruptions while meeting deadlines Able to lift 60 pounds (monitors, computers, printers, servers, boxes), crouch beneath desks, and work on ladders (for wireless system maintenance, etc.
) Independent ability to research technical problems and solutions Demonstrable knowledge of Windows operating system Desire to work in a fast-paced environment Preferred Technical Skills:
Technical knowledge of PC and desktop hardware Technical knowledge of laptop and mobile devices Hands-on hardware troubleshooting experience Knowledge of Active Directory Technical knowledge of Printers and Print Servers Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution Working technical knowledge of current operating systems and troubleshooting best practices Ability to operate tools, components, and peripheral accessories for troubleshooting Able to read and understand technical manuals and procedural documentation Ability to conduct research into PC issues and products as required Education and
Experience:
High School Diploma required.
Bachelor's degree and/or Technical certifications a plus Experience in IT services or a computer science-related field A+, Network+, or Microsoft Certified Professional Job Type:
Full-time Pay:
$20.
01 - $24.
09 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Idaho Falls, ID 83402:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
2 years (Preferred) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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