Healthcare IT Field Support Analyst (Hybrid)
2.
6 Idaho Falls, ID Idaho Falls, ID Full-time Full-time Estimated:
$49.
6K - $62.
8K a year Estimated:
$49.
6K - $62.
8K a year 2 days ago 2 days ago 2 days ago PRACTICE OVERVIEW Radiology Partners is the largest and fastest growing on-site radiology practice in the US.
We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients.
With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners.
We serve our clients with an operational focus, and, above all, a commitment to quality patient care.
Our mission is To Transform Radiology.
POSITION SUMMARY Radiology Partners IT Team is seeking a motivated, high performing Field Support Analyst.
The incumbent will provide IT support to end users who utilize Radiology Partners IT systems in the practice of providing and supporting radiology services.
IT supports responsibilities includes trouble shooting, problem management, apply analytical and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the efficiency and benefit of Radiology Partners IT team.
POSITION DUTIES AND RESPONSIBILITIES Escalation and owner of daily IT issues, responsible for troubleshooting all manner of end-user IT problems involving desktop PCs and mobile devices Responsible for IT activities related to processes of user access, incidents, service interruptions and planned downtimes; also responsible for documenting and communicating processes to IT to ensure consistent user experience Responsible for documenting and organizing knowledge base articles for the IT Service Center and On Call support.
Identify trends of recurring issues for clients, radiologists and IT, and manage problems by working with resources (internal and vendors) to achieve a permanent solution Ensure proper notification of ongoing issues to the team and any work-around solutions until a permanent resolution is established Utilizing the ticketing system will document solutions and ensure proper communication of resolution to the customer Answer and resolve inbound technical calls Troubleshooting end-user IT problems involving desktop PCs and mobile devices Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed Imaging workstations Troubleshooting VPN tunnels and configuration Participate in on-call rotation.
Approx.
1 week every 5-6 weeks DESIRED PROFESSIONAL SKILLS AND EXPERIENCE Bachelor degree in Computer Science, Information Technology preferred or equivalent experience Experience working with hardware and networks Preferred:
Knowledge of PACS systems, radiology workflows, and voice dictation Critical thinking skills and creative problem solving Prior experience in Healthcare IT Provides on-call support Excellent customer service Up to 15% travel Radiology Partners is an equal opportunity employer.
We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.
CCPA Notice:
When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment:
(1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year 2 years 3 years Schedule:
8 hour shift Work Location:
Hybrid remote in Idaho Falls, ID 83404 Excellent customer service Up to 15% travel 401(k) Dental insurance Health insurance Paid time off Vision insurance 1 year 2 years 3 years 8 hour shift.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Idaho Falls, ID Idaho Falls, ID Full-time Full-time Estimated:
$49.
6K - $62.
8K a year Estimated:
$49.
6K - $62.
8K a year 2 days ago 2 days ago 2 days ago PRACTICE OVERVIEW Radiology Partners is the largest and fastest growing on-site radiology practice in the US.
We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients.
With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners.
We serve our clients with an operational focus, and, above all, a commitment to quality patient care.
Our mission is To Transform Radiology.
POSITION SUMMARY Radiology Partners IT Team is seeking a motivated, high performing Field Support Analyst.
The incumbent will provide IT support to end users who utilize Radiology Partners IT systems in the practice of providing and supporting radiology services.
IT supports responsibilities includes trouble shooting, problem management, apply analytical and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the efficiency and benefit of Radiology Partners IT team.
POSITION DUTIES AND RESPONSIBILITIES Escalation and owner of daily IT issues, responsible for troubleshooting all manner of end-user IT problems involving desktop PCs and mobile devices Responsible for IT activities related to processes of user access, incidents, service interruptions and planned downtimes; also responsible for documenting and communicating processes to IT to ensure consistent user experience Responsible for documenting and organizing knowledge base articles for the IT Service Center and On Call support.
Identify trends of recurring issues for clients, radiologists and IT, and manage problems by working with resources (internal and vendors) to achieve a permanent solution Ensure proper notification of ongoing issues to the team and any work-around solutions until a permanent resolution is established Utilizing the ticketing system will document solutions and ensure proper communication of resolution to the customer Answer and resolve inbound technical calls Troubleshooting end-user IT problems involving desktop PCs and mobile devices Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed Imaging workstations Troubleshooting VPN tunnels and configuration Participate in on-call rotation.
Approx.
1 week every 5-6 weeks DESIRED PROFESSIONAL SKILLS AND EXPERIENCE Bachelor degree in Computer Science, Information Technology preferred or equivalent experience Experience working with hardware and networks Preferred:
Knowledge of PACS systems, radiology workflows, and voice dictation Critical thinking skills and creative problem solving Prior experience in Healthcare IT Provides on-call support Excellent customer service Up to 15% travel Radiology Partners is an equal opportunity employer.
We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.
CCPA Notice:
When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment:
(1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year 2 years 3 years Schedule:
8 hour shift Work Location:
Hybrid remote in Idaho Falls, ID 83404 Excellent customer service Up to 15% travel 401(k) Dental insurance Health insurance Paid time off Vision insurance 1 year 2 years 3 years 8 hour shift.
Estimated Salary: $20 to $28 per hour based on qualifications.
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