Customer Service Representative
The primary responsibility of the Customer Service Representative is to be a frontline contact for our customer base.
Essential Duties & ResponsibilitiesEffectively communicate verbally and via email with employees, customers, brokers, and freight carriers in a wide variety of situations associated with order processing, invoicing, and order tracking.
Answer phone calls, emails, manage and track ordersWork to ensure timely, complete, and accurate order fulfillmentBuild relationships with customer accounts through open communication.
Proactively work to resolve problems quickly and professionally.
Partner with sales and marketing to ensure that customers receive orders on time with accurate invoicing.
Fulfill customer needs and resolve customer concerns within the company constraints and best business practices.
Prepare detailed reports of complaints, service requests and resolutions.
Become knowledgeable of Idahoan's products, sales terms, supply chain practices, production processes and inventory availability.
Alignment with Core Values of the Company Respect & Value Our PeopleStay in Front of Challenge While Reducing CostsDelight Our CustomersFood Quality & SafetyQualifications/Required Skills of the PositionEducation and/or Experience Minimum 4-5 years of customer service experience preferred.
Language SkillsEffective oral and written communication skills.
Reasoning AbilityDemonstrates the self-confidence and maturity to make decisions and solve problems with minimal direction.
Interpersonal SkillsTeam player, flexible and accepts changing assignments and accountabilities.
Work EnvironmentThe position is located in a corporate business office environment with moderate noise levels and requires sitting at a desk for extended periods and walking from point to point.
The Individual must be capable of carrying up to 50 lbs while traveling.
This position could require up to 5-10% travel, depending on the needs of the marketplace.
Must occasionally work overtime.
Recommended Skills Business Ethics Confident And Emotionally Stable Customer Demand Planning Customer Service Interpersonal Skills Manufacturing Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Duties & ResponsibilitiesEffectively communicate verbally and via email with employees, customers, brokers, and freight carriers in a wide variety of situations associated with order processing, invoicing, and order tracking.
Answer phone calls, emails, manage and track ordersWork to ensure timely, complete, and accurate order fulfillmentBuild relationships with customer accounts through open communication.
Proactively work to resolve problems quickly and professionally.
Partner with sales and marketing to ensure that customers receive orders on time with accurate invoicing.
Fulfill customer needs and resolve customer concerns within the company constraints and best business practices.
Prepare detailed reports of complaints, service requests and resolutions.
Become knowledgeable of Idahoan's products, sales terms, supply chain practices, production processes and inventory availability.
Alignment with Core Values of the Company Respect & Value Our PeopleStay in Front of Challenge While Reducing CostsDelight Our CustomersFood Quality & SafetyQualifications/Required Skills of the PositionEducation and/or Experience Minimum 4-5 years of customer service experience preferred.
Language SkillsEffective oral and written communication skills.
Reasoning AbilityDemonstrates the self-confidence and maturity to make decisions and solve problems with minimal direction.
Interpersonal SkillsTeam player, flexible and accepts changing assignments and accountabilities.
Work EnvironmentThe position is located in a corporate business office environment with moderate noise levels and requires sitting at a desk for extended periods and walking from point to point.
The Individual must be capable of carrying up to 50 lbs while traveling.
This position could require up to 5-10% travel, depending on the needs of the marketplace.
Must occasionally work overtime.
Recommended Skills Business Ethics Confident And Emotionally Stable Customer Demand Planning Customer Service Interpersonal Skills Manufacturing Estimated Salary: $20 to $28 per hour based on qualifications.
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