IT Support Technician, Tier 1
Job Summary The IT Support Technician Tier 1 is responsible for meeting customer requirements through first-contact resolutions with excellent customer service and satisfaction.
This position provides technical support via phone, email, chat, remote, or in person.
They identify if the technical issue can be quickly resolved or if it needs to be escalated to / researched by a higher-level CEI IT technical support unit.
Support Technicians continuously look to improve current support and business processes through these interactions.
Typical Job Functions Password reset help for students/staff/faculty utilizing AD, Azure and WindowsTroubleshoot the following areas:
Basic printer (clear spooler, restart services, etc.
)Audio/visual classroom (check sound, projector issues, etc.
)Software (browser, pdf reader and Office suite assistance)Hardware (replace computer/printer parts)Setup new users/assist with first time loginComputer/printer/scanner/peripherals setup and moving to different locationsEfficient phone support and utilize ticketing systemUpdate/upgrade operating systems and programsBasic network troubleshooting (check cabling, VoIP phone and computer)Perform other job-related dutiesMinimum Qualifications Experience identifying and resolving computer and system problems including compatibility conflicts, application issues, and hardware malfunctions; strong customer-service experience with outstanding interpersonal skills Excellent verbal and written communication skills Goal-oriented and organized team player Ability to analyze and resolve computer problems Additional Desired Qualifications One or more years of experience in IT environmentPrevious experience as a Help Desk Technician, Computer Technician, or IT SupportExperience imaging Microsoft Windows desktop computersAssociate degree or higher in IT related fieldCompTIA A
certification, or other IT related professional certificationBilingual (Spanish)__________________________________________________________________________________Physical Demands and Work Environment:
Physical Demands:
Must be able to lift 50 lbs.
on occasion (25% of the time), climb ladders, and or stand for extended periods.
The employee is regularly required to sit and often uses repetitive hand motions.
May assist with troubleshooting equipment requiring bending, lifting, or carrying of equipment.
Onsight work is essential and regular predictable attendance is required.
Work Environment:
Employees generally work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.
Background Investigations:
Employment at College of Eastern Idaho will be contingent upon the successful completion of a criminal background investigation and may require a credit and/or motor vehicle background investigation depending on the position.
Please refer to Policy 225:
Background Checks.
AA/EOE/ADA - Hiring is done without regard to race, color, religion, national origin, sex, age or disability.
In addition, preference may be given to veterans who qualify under state and federal laws and regulations.
Recommended Skills Communication Customer Service Help Desk Imaging Interpersonal Skills Microsoft Azure Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p1cr6cvqr0wcjslh3', 'ExternalApply-j3p1cr6cvqr0wcjslh3'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
This position provides technical support via phone, email, chat, remote, or in person.
They identify if the technical issue can be quickly resolved or if it needs to be escalated to / researched by a higher-level CEI IT technical support unit.
Support Technicians continuously look to improve current support and business processes through these interactions.
Typical Job Functions Password reset help for students/staff/faculty utilizing AD, Azure and WindowsTroubleshoot the following areas:
Basic printer (clear spooler, restart services, etc.
)Audio/visual classroom (check sound, projector issues, etc.
)Software (browser, pdf reader and Office suite assistance)Hardware (replace computer/printer parts)Setup new users/assist with first time loginComputer/printer/scanner/peripherals setup and moving to different locationsEfficient phone support and utilize ticketing systemUpdate/upgrade operating systems and programsBasic network troubleshooting (check cabling, VoIP phone and computer)Perform other job-related dutiesMinimum Qualifications Experience identifying and resolving computer and system problems including compatibility conflicts, application issues, and hardware malfunctions; strong customer-service experience with outstanding interpersonal skills Excellent verbal and written communication skills Goal-oriented and organized team player Ability to analyze and resolve computer problems Additional Desired Qualifications One or more years of experience in IT environmentPrevious experience as a Help Desk Technician, Computer Technician, or IT SupportExperience imaging Microsoft Windows desktop computersAssociate degree or higher in IT related fieldCompTIA A
certification, or other IT related professional certificationBilingual (Spanish)__________________________________________________________________________________Physical Demands and Work Environment:
Physical Demands:
Must be able to lift 50 lbs.
on occasion (25% of the time), climb ladders, and or stand for extended periods.
The employee is regularly required to sit and often uses repetitive hand motions.
May assist with troubleshooting equipment requiring bending, lifting, or carrying of equipment.
Onsight work is essential and regular predictable attendance is required.
Work Environment:
Employees generally work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.
Background Investigations:
Employment at College of Eastern Idaho will be contingent upon the successful completion of a criminal background investigation and may require a credit and/or motor vehicle background investigation depending on the position.
Please refer to Policy 225:
Background Checks.
AA/EOE/ADA - Hiring is done without regard to race, color, religion, national origin, sex, age or disability.
In addition, preference may be given to veterans who qualify under state and federal laws and regulations.
Recommended Skills Communication Customer Service Help Desk Imaging Interpersonal Skills Microsoft Azure Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p1cr6cvqr0wcjslh3', 'ExternalApply-j3p1cr6cvqr0wcjslh3'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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