CENTER SALES AND SERVICE ASSOCIATE - CARE
CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.
Training Class: May 15th, 2017
Wages/Training:
Typical Work Hours: Current hours of operation are 7am to 7pm. Mon-Fri. Shifts are based on seniority. Mandatory overtime may be required, based on call volumes during normal hours of operation.
Benefits:
Job
Responsibilities:
Minimum
Qualifications:
Qualifications:
Alternate Location: US-Idaho-Idaho Falls
Requisition # : 131651
Please Note: The following posting is for a Project-Based position with a defined start and end date (limited term). Depending on the project, the term of employment will be between 3 and 24 months. The employment end date will be tied to the project end date (although there is no guarantee of continued employment at any point).
EEOStatement
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Estimated Salary: $20 to $28 per hour based on qualifications.
Training Class: May 15th, 2017
Wages/Training:
- $10.71/hr to start with hourly wage increases every six months until reaching the top of the wage scale plus uncapped commission for incredible earning potential!
- Paid training will be six weeks; 10a.m. to 7p.m. Mon-Fri.
- MUST be able to attend entire training without time off!
Typical Work Hours: Current hours of operation are 7am to 7pm. Mon-Fri. Shifts are based on seniority. Mandatory overtime may be required, based on call volumes during normal hours of operation.
Benefits:
- No Weekends!
- Fantastic Medical, Dental and Vision, offered after 30 days of employment for you and your family!
- Paid Vacation 1 week of vacation after 6 months of employment!
- Company prepaid tuition program after 90 days of employment!
- 401K Plan with company match!
- Discounts on CenturyLink Products and Services!
- Casual, yet professional work environment!
Job
Responsibilities:
- Build and maintain strong customer rapport
- Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect
- Perfect the customer experience by providing superior service
- Receive, listen to and respond to inbound calls from CenturyLink residential customers
- Consult with customers to gather information and make recommendations for their communication and entertainment needs
- Receive/resolve complaints and general calls in regards to service, billing, payment and other service related issues
- Meet required sales objectives by offering and selling CenturyLink products and services on every call
- Sell additional services and products by recognizing opportunities to up-sell; explaining new features
- Use various computer systems/screens simultaneously to process sales and service orders
- Consult, multi-task, and problem solve with the customers which includes handling complaints
- Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
- Update job and product knowledge by participating in educational opportunities
- Data entry with speed and accuracy
Minimum
Qualifications:
- Successful completion of two (2) assessments is required for consideration in this role. You will be sent emails with the links upon completion of your application. Assessments need to be completed as soon as possible so next steps can be considered.
- Ability to meet and exceed monthly sales quotas
- Terrific oral and written communications skills
- Strong customer focus
- Excellent punctuality and work attendance history
- Proficient in multi-tasking within several computer applications and databases
- Able to handle a high volume of phone calls in a structured environment
- Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary
- Computer literacy
- Positive attitude with a sales mindset
- Successful completion of two Contact Center Assessments
Qualifications:
- Prior sales experience in a customer-facing environment or commissioned based position
- Experience in an in-bound or out-bound call center
- 6 or more months of customer service experience
Alternate Location: US-Idaho-Idaho Falls
Requisition # : 131651
Please Note: The following posting is for a Project-Based position with a defined start and end date (limited term). Depending on the project, the term of employment will be between 3 and 24 months. The employment end date will be tied to the project end date (although there is no guarantee of continued employment at any point).
EEOStatement
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Estimated Salary: $20 to $28 per hour based on qualifications.
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